This interactive workshop introduces participants to essential concepts and practices in business process improvement (BPI). It helps participants recognize common process challenges, analyze current workflows, and explore practical ways to make meaningful improvements. Suitable for professionals in financial, administrative, and service functions looking to enhance efficiency and effectiveness.

Objective

By the end of the workshop, participants will be able to:

• Explain the purpose and benefits of business process improvement.
• Identify common process issues in their workplace.
• Use basic process analysis techniques to spot improvement opportunities.
• Explore simple strategies for implementing and sustaining improvements.

Outline

1. Introduction to Business Process Improvement>

• What is BPI and why is it important?
• Typical challenges in business processes (focus on financial & administrative functions)
• Group discussion: Process pain points participants encounter

2. Analyzing Current Processes

• Simple process mapping techniques
• Identifying bottlenecks and inefficiencies
• Group activity: Map and reflect on one current process

3. Finding and Prioritizing Improvement Opportunities

• Spotting improvement areas
• Identifying quick wins and impactful changes
• Mini case study: A practical example from the service or finance sector

4. Making Changes & Sustaining Improvements

• Key considerations when improving processes
• Managing change effectively (even without major restructuring)
• Discussion: Application of learning to participants' work contexts

Who should attend

Anyone responsible for identifying, implementing, or supporting process changes within their department or organization

Methodology

• Combining theory, practical application, and collaborative learning
• Lots of case studies and classroom interaction
• Discussions, interactive activities.
• Strong take-a-ways

Swing Goh's Profile

DISC Flow® Certified Trainer | Keynote Speaker | Life Coach | People Developer | Facilitator | Change Consultant | Infopreneur

Swing Goh is a Facilitator, Speaker, People Developer, and Courseware Designer with nearly 18 years of extensive experience in hands-on Engineering, Quality, Project Management (in the manufacturing industry), and Customer Service within multinational corporations and various industrial sectors. Her diverse skill set, resourcefulness, and innovative approach make her a highly effective and inspiring facilitator in adult learning.

Swing excels in working within multi-cultural and diverse environments, which enhances her ability to connect with and relate to professionals from different backgrounds. This skill has contributed significantly to her success as a facilitator.

She facilitates WSQ Employability Skills, Generic Manufacturing, and Service Excellence modules, along with customized programs. Her clients include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty-Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision, and Wine Connection, among others. In addition to her facilitation work, Swing is actively involved in courseware development and consultancy, including conducting Training Needs Analysis for corporate clients.

Swing holds a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is a professional coach in Transformative Coaching, an ICF-approved training program, and holds an Advanced Certificate in Training and Assessment (ACTA). Additionally, she is IBM-certified in AI and Design Thinking.