| Event Profile | |
| Class/ Online | Classroom |
| Date | 22 June 2026 |
| Time | 9am to 5pm |
| Venue | Holiday Inn Atrium Singapore (Halal Certified) 317 Outram Road Singapore 169075 |
| Fee | 9% GST will apply SGD 550.003 & above: SGD530.00 each For Member SGD 522.5 3 & above: SGD503.5 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) 21 Sep 2026 2) 14 Dec 2026 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
Master the human skills that make every professional relationship thrive
In every workplace, success depends not just on what you know, but on how well you connect with the people around you. Whether you are building trust with colleagues, winning over clients, or leading a team, the ability to form genuine connections is a fundamental professional skill. This highly interactive workshop breaks down the science and art of rapport-building, from first impressions to long-term partnerships, giving participants practical tools they can apply immediately in both professional and personal settings.
In every workplace, success depends not just on what you know, but on how well you connect with the people around you. Whether you are building trust with colleagues, winning over clients, or leading a team, the ability to form genuine connections is a fundamental professional skill. This highly interactive workshop breaks down the science and art of rapport-building, from first impressions to long-term partnerships, giving participants practical tools they can apply immediately in both professional and personal settings.
Objective
By the end of this workshop, participants will be able to:
• Explain the key principles that govern how relationships are formed and sustained
• Identify the personality traits and behaviours that make a person likeable and trustworthy
• Apply active listening and effective questioning techniques to build rapport
• Use reflection of feelings and paraphrasing to demonstrate genuine understanding
• Build emotional intimacy through meaningful conversations
• Apply a practical framework for building trust consistently
• Use influence principles ethically to gain buy-in and strengthen partnerships
• Navigate disagreements and conflict without damaging relationships
• Explain the key principles that govern how relationships are formed and sustained
• Identify the personality traits and behaviours that make a person likeable and trustworthy
• Apply active listening and effective questioning techniques to build rapport
• Use reflection of feelings and paraphrasing to demonstrate genuine understanding
• Build emotional intimacy through meaningful conversations
• Apply a practical framework for building trust consistently
• Use influence principles ethically to gain buy-in and strengthen partnerships
• Navigate disagreements and conflict without damaging relationships
Outline
Principles of Building Relationships
• How repeated interactions create relationship patterns
• Why focusing on your own actions matters more than trying to change others
Being Likeable
• Personality, behavioural, and environmental factors that drive likability
• The Mere Exposure Effect and Emotional Contagion Theory
• Making people feel important: the Significance Quest Theory
Building Rapport
• Active listening: verbal and non-verbal encouragers
• Effective questioning: open, feeling, thinking, elaboration, and clarification questions
• Reflection of feelings and paraphrasing to build trust and show empathy
Building Relationships
• Responding to bids for connection and deepening conversations
• The trust framework: benevolence, competence, integrity, predictability, and transparency
• Managing conflict and disagreements using non-violent communication
Building Partnerships and Influence
• Principles of influence: reciprocity, social proof, authority, commitment, and scarcity
• Power dynamics in partnerships and negotiation
• How repeated interactions create relationship patterns
• Why focusing on your own actions matters more than trying to change others
Being Likeable
• Personality, behavioural, and environmental factors that drive likability
• The Mere Exposure Effect and Emotional Contagion Theory
• Making people feel important: the Significance Quest Theory
Building Rapport
• Active listening: verbal and non-verbal encouragers
• Effective questioning: open, feeling, thinking, elaboration, and clarification questions
• Reflection of feelings and paraphrasing to build trust and show empathy
Building Relationships
• Responding to bids for connection and deepening conversations
• The trust framework: benevolence, competence, integrity, predictability, and transparency
• Managing conflict and disagreements using non-violent communication
Building Partnerships and Influence
• Principles of influence: reciprocity, social proof, authority, commitment, and scarcity
• Power dynamics in partnerships and negotiation
Who should attend
This workshop is ideal for professionals across all levels and industries who want to strengthen their interpersonal skills. It is particularly valuable for managers and team leaders, sales and client-facing professionals, human resource practitioners, project managers, and anyone who wants to build more effective working relationships in the public service, corporate sector, or non-profit organisations.
Methodology
This workshop is highly experiential and participant-centred. Learning is facilitated through short interactive lectures, guided group discussions, pair sharing exercises, role-play scenarios, video case studies, and reflective workbook exercises. Participants will leave with a personalised action plan and a comprehensive workbook packed with tools and strategies.
Testimonial
" The content was not only helpful for work related relations but also interpersonal relations. Discussion topics were also encouraged and sharing by colleagues exposed everyone to different viewpoints which were not covered in the workshop, enhancing all our learning and insights gained."
— Senior Manager, Government Agency
" Trainer was excellent. Very clear and efficient. Very easy to grasp and apply concepts taught."
— Senior Manager, Government Agency
— Senior Manager, Government Agency
" Trainer was excellent. Very clear and efficient. Very easy to grasp and apply concepts taught."
— Senior Manager, Government Agency
Tham Yining Erin's Profile
Erin is an organisational psychologist and ICF-certified coach with over 14 years of applied experience in psychological training and organisational development. She previously served as a Principal Psychologist with the Singapore Police Force (2012–2023), where she partnered with leaders to address workplace challenges across resilience, leadership, operational readiness, and organisational diagnostics.
Erin brings deep expertise in leadership development, team dynamics, psychological safety, and employee wellbeing. She has designed and delivered impactful programmes in coaching, counselling skills, supervisory care, and crisis response, while also leading large-scale initiatives such as employee engagement surveys and assessment centres for senior leaders. Her work includes advising leaders on culture, performance management, and organisational effectiveness.
Her training style is practical, interactive, and grounded in real-world experience, enabling participants to better understand people, navigate complexity, and apply skills effectively in their day-to-day roles.
Erin holds a Master of Science in Organisational Psychology (Distinction) from the University of Manchester and a Bachelor of Social Science (Psychology) from Singapore Management University.
Erin brings deep expertise in leadership development, team dynamics, psychological safety, and employee wellbeing. She has designed and delivered impactful programmes in coaching, counselling skills, supervisory care, and crisis response, while also leading large-scale initiatives such as employee engagement surveys and assessment centres for senior leaders. Her work includes advising leaders on culture, performance management, and organisational effectiveness.
Her training style is practical, interactive, and grounded in real-world experience, enabling participants to better understand people, navigate complexity, and apply skills effectively in their day-to-day roles.
Erin holds a Master of Science in Organisational Psychology (Distinction) from the University of Manchester and a Bachelor of Social Science (Psychology) from Singapore Management University.
